Terms of Service
Last updated: March 2026
Welcome to Xplore Canarias. By accessing or using our platform, you agree to be bound by these Terms of Service. Please read them carefully.
1. Platform Role
Xplore Canarias operates as a marketplace that connects travelers with local tour operators and activity providers in the Canary Islands. We are not a travel agency and do not directly provide the experiences listed on our platform. All bookings are made directly with independent third-party providers.
2. Provider Responsibility
Each experience listed is operated by an independent provider who is solely responsible for delivering the service as described. Xplore Canarias verifies providers but does not guarantee the accuracy of individual listings. Providers must hold all legally required licenses, permits, and insurance to operate their activities.
3. Booking and Payment
When you book an experience, you enter into a contract with the provider. Payment is processed securely via Stripe. Prices are displayed in EUR unless you select a different currency for display purposes. All payments are charged in EUR. Your booking is confirmed once payment is successfully processed and you receive a confirmation email with your QR ticket.
4. Cancellation and Refund Policy
Cancellation terms vary by experience and are set by the individual provider. Most experiences offer free cancellation up to 24–48 hours before the start time. Cancellations made within the no-cancellation window may not be eligible for a refund. In the event of cancellation due to weather or circumstances beyond the provider's control, you will be offered a rescheduled date or a full refund. Xplore Canarias will mediate disputes between travelers and providers fairly.
5. Liability Limitations
Xplore Canarias acts solely as an intermediary marketplace. We are not liable for the quality, safety, legality, or any aspect of the experiences provided by third-party operators. Our maximum liability to you in connection with any booking shall not exceed the total amount paid by you for that booking. We are not responsible for indirect, incidental, or consequential damages.
6. User Responsibilities
Users must be at least 18 years of age to create an account and make bookings. You agree to provide accurate and truthful information when registering and booking. You are responsible for ensuring that all participants in a booking meet any age, health, or fitness requirements specified by the provider. You agree not to misuse the platform, post false reviews, or engage in fraudulent activity.
7. Account Rules
You may not create multiple accounts or share your account credentials. Xplore Canarias reserves the right to suspend or terminate accounts that violate these terms, engage in fraudulent behavior, or abuse our review system. You are responsible for maintaining the confidentiality of your account.
8. Intellectual Property
All content on the Xplore Canarias platform, including but not limited to logos, graphics, text, and software, is the property of Xplore Canarias or its licensors. You may not reproduce, distribute, or create derivative works without our prior written consent. User-submitted content (such as reviews and photos) remains your property, but you grant us a non-exclusive license to use it on the platform.
9. Governing Law
These Terms of Service are governed by the laws of Spain. Any disputes arising from the use of our platform will be subject to the exclusive jurisdiction of the courts of the Canary Islands, Spain. These terms comply with EU consumer protection regulations and the General Data Protection Regulation (GDPR).
10. Changes to Terms
We may update these Terms of Service from time to time. We will notify you of significant changes by email or by posting a notice on the platform. Continued use of the platform after changes constitutes your acceptance of the updated terms.